Terms of Service

Last updated: 24 May 2026

These Terms govern the supply of internet, VoIP and related services by ÆTHERNET (Pty) Ltd (“AETHERNET”) to its clients.

Services

AETHERNET will use commercially reasonable efforts to deliver the services described in the relevant order or quotation. Speeds are best-effort against the advertised line speed, subject to network conditions and the Fair Use Policy.

Equipment

Wireless CPE and any leased routers remain the property of AETHERNET unless explicitly sold to the client. The client is responsible for the safekeeping of installed equipment.

Billing

Services are invoiced monthly in advance. Non-payment may result in suspension after written notice. Reconnection fees may apply.

Cancellation

Home services are month-to-month and may be cancelled on one calendar month’s written notice. Business services follow the term agreed in the relevant order or SLA.

Liability

To the extent permitted by law, AETHERNET’s liability is limited to the fees paid by the client for the affected service in the month in which the incident arose.

Governing law

These Terms are governed by the laws of the Republic of South Africa.