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ICASA Code of Conduct

AETHERNET Key Commitments

We adhere to the following “key commitments” set out in the Code of Conduct Regulations:

  1. Act in a fair, reasonable and responsible manner in all dealings with consumers;
  2. Ensure that all services and products meet the specifications as contained in their licences and all the relevant laws and regulations;
  3. Not unfairly discriminate against or between consumers on the basis of race, gender, sex, age, religion, belief, disability, ethnic background or sexual orientation;
  4. Display utmost courtesy and care when dealing with consumers;
  5. Provide consumers with information regarding services and pricing;
  6. Where requested provide consumers with guidance with regard to their customer needs;
  7. Keep consumer’s personal information confidential; and
  8. Advise consumers of their right to refer complaints to ICASA.”

AETHERNET Consumer Code of Conduct

The rights of AETHERNET customers include (but are not limited to):

  • right to be provided with the required service without unfair discrimination;
  • right to choose the service provider of their choice;
  • A right to receive information in their preferred language;
  • A right to access and question records and information held by the service provider;
  • A right to the protection of the consumer’s personal data, including the right not to have personal data sold to third parties without the permission of the consumer;
  • A right to port a number in terms of applicable regulations;
  • A right to lodge a complaint; and
  • A right to redress.

Consumer Confidentiality

AETHERNET will ensure that the personal information of consumers is only used for the purpose permitted or required and, subject to the exceptions below, will only report or release such information to the consumer who provided it.

Consumer information may only be released to a third party where

  • AETHERNET has written permission from the consumer to do so;
  • AETHERNET is directed to do so by an order or court;
  • AETHERNET is briefing an accredited debt collection agency during the debt collection process;
  • AETHERNET is briefing its auditors for the purpose of auditing its financial affairs; or
  • such release is required or permitted by an applicable law.